Privacy Policy

Last updated: September 30, 2026

This Privacy Policy describes how PlayingWindow (“we”, “us”, or “our”), operated at playingwindow.com, collects, uses, stores, and shares information when you use our website and related services (the “Services”). PlayingWindow helps outdoor players find the best time to play by turning weather forecasts into play-window recommendations for sports such as padel, running, cycling, and similar outdoor activities.

Information We Collect

Account information

  • Name, email address, and account credentials (including authentication data when you sign in with email, password, magic links, passkeys, or social providers you choose)
  • Profile details you add to your account (such as locale, preferences, and optional profile photo)

Play preferences and recommendations

When you set up or use play planning features, we may collect:

  • Sport, city or location you select, preferred playable hours, and weather limits (such as rain, wind, and temperature thresholds)
  • Forecast and session-scoring data used to generate GO / CLOSE CALL / SKIP style recommendations for your play windows
  • Optional Telegram linkage (such as a chat identifier) if you connect Telegram for alerts or replies
  • Feedback you provide about sessions (for example, whether you played or skipped, and optional notes about actual conditions)

Search, discovery, and usage data

  • How you use the Services (for example, pages viewed, setup and week-view interactions, shared play windows, and feature usage events)
  • Device and browser information, approximate location derived from IP address where applicable, and diagnostic or performance data

Support and communications

  • Messages you send through contact forms or support channels, and related metadata (such as timestamps)

How We Use Your Information

We use the information above to:

  • Operate, maintain, and improve the Services (including play-window scoring, forecasts, account management, and notifications)
  • Personalize recommendations based on your sport, location, hours, and weather limits
  • Send service-related notices, play alerts you enable (including via Telegram when connected), security alerts, and (where permitted) product updates
  • Measure usage and improve reliability, performance, and user experience
  • Respond to support requests and comply with applicable law

Profile photos and uploaded content

  • If you upload a profile photo or similar account content, it is stored and transmitted using industry-standard protections appropriate to our infrastructure
  • Such content is used to present your account as you intend within the Services
  • You may request removal of certain content or your account as described under Your rights; retention may be limited by legal or dispute-resolution needs

Third-party services and links

  • Weather data: We use third-party weather forecast providers to power play-window recommendations; their processing of underlying weather data is governed by their own terms and policies
  • Messaging apps: When you connect Telegram or use a feature that opens a third-party messaging app, that service’s privacy policy and terms apply to activity that occurs outside PlayingWindow
  • Authentication providers: If you sign in with a social or identity provider, we receive information from that provider according to your settings and their policies
  • Infrastructure and analytics: We use reputable hosting, storage, email, and analytics vendors who process data on our behalf under contractual safeguards

Data security

We protect information through measures such as encryption in transit, access controls, secure configuration of cloud services, and ongoing review of our practices. No method of transmission or storage is completely secure; we work to reduce risk in line with the nature of the Services.

Your rights

Depending on where you live, you may have rights to:

  • Access or receive a copy of personal information we hold about you
  • Correct inaccurate information
  • Delete your account or certain data, subject to legal exceptions
  • Object to or restrict certain processing, or withdraw consent where processing is consent-based
  • Export data in a portable form where technically feasible

You can exercise many of these choices through your account settings or by contacting us below. You may also opt out of non-essential marketing communications where we send them.

Data retention

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Typical examples:

  • Account and play preference data: Retained while your account is active and for a reasonable period after closure to recover from accidental deletion or meet legal obligations
  • Usage and security logs: Retained for a limited period consistent with troubleshooting, security, and analytics needs
  • Deleted accounts: Personal data associated with the account is deleted or anonymized within a reasonable timeframe unless a longer period is required by law

Exact periods may vary by data category and jurisdiction.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Services are used, and improve performance. You can control cookies through your browser settings; disabling some cookies may limit certain features.

Children’s privacy

The Services are not directed to children under the age where they may not lawfully use the platform in their jurisdiction. We do not knowingly collect personal information from children inappropriately. If you believe we have done so, please contact us and we will take appropriate steps.

International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

Contact us

For privacy-related questions or requests:

This policy explains how PlayingWindow collects, uses, and protects your personal information when you use playingwindow.com.